Account & Registration
Everything you need to know about creating a new account, resolving login issues, changing your password, and updating your profile.
12 Articles
Account issues, payment questions, or anything about betting — you'll find all the answers right here. Search, browse, or talk to us directly.
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Everything you need to know about creating a new account, resolving login issues, changing your password, and updating your profile.
12 ArticlesHow to deposit and withdraw via bKash, Nagad, and Rocket — including timeframes and solutions to common issues.
18 ArticlesHow to place bets, understand odds, navigate different market types, and everything you need to know about live betting.
15 ArticlesTerms, conditions, and usage rules for the welcome bonus, deposit offers, cashback, and ongoing promotions.
9 ArticlesTechnical help for app installation, loading issues, browser problems, and device-related concerns.
11 ArticlesKYC verification process, two-factor security setup, and tips to keep your account safe.
8 ArticlesOur support team is always here for you
For the fastest help, join our live chat. You'll typically get a response within 3–5 minutes.
Online NowFor detailed issues, reach out via email. Responses are typically sent within 2–4 hours.
2–4 HoursJoin our official Telegram channel for updates, offers, and support — all in one place.
InstantThe FAQ page has answers to common questions organized for easy browsing — you may find your solution there right away.
Self-HelpEmail: support@12hbaji.com
Step-by-Step Solutions to Common Issues
Click the "Register" button on the 12hbaji homepage.
Enter a valid Bangladeshi mobile number. Your OTP will be sent to this number.
Enter the 6-digit code sent to your phone in the field provided.
Choose a strong password — at least 8 characters, combining numbers and special characters.
Enter your name and date of birth. This information will be needed when you make a withdrawal.
Only one account can be registered per mobile number. Creating multiple accounts may result in all of them being permanently closed.
Log in to 12hbaji with your mobile number and password.
From your dashboard, click the "Deposit" or "Add Funds" button.
Select bKash from the list of payment methods.
Enter the amount you'd like to deposit. Minimum ৳200.
Follow the instructions in the bKash app and complete the transaction with your PIN.
Deposits are usually credited instantly. If it takes more than 15 minutes, send your transaction ID to support.
From your dashboard, go to the "Withdrawal" or "Withdraw Funds" option.
Select whichever you'd like to receive funds to — bKash, Nagad, or Rocket.
Enter your mobile banking number and the amount you wish to withdraw.
Confirm with the OTP sent to your number to keep your account secure.
Funds will arrive in your mobile account within 15 minutes to 24 hours.
KYC verification must be completed before your first withdrawal. Please upload a photo of your National ID card.
Select cricket, football, or any other sport of your choice.
Browse the list of live or upcoming matches and select the one you want.
You'll see various betting markets on the match page. Click on the odds you want.
Enter the amount you want to wager in the bet slip on the right.
Click "Place Bet" to confirm your bet and wait for the result.
Your account must have sufficient balance before placing a bet. The minimum bet amount is ৳50.
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On the login page, select "Forgot Password" and reset it easily using your mobile number.
Get your Transaction ID, check your balance, and wait 15 minutes. If the issue persists, contact support.
Upload photos of the front and back of your National ID card. Verification is typically completed within 24 hours.
If a match is abandoned or cancelled, the full bet stake is refunded. In an accumulator, only the odds for that selection revert to 1.00.
Download the APK file from the 12hbaji download page. Enable "Unknown Sources" and proceed with the installation.
After your first deposit following registration, the bonus is added automatically. Wagering requirements must be met before the bonus can be used.
Running into occasional issues on any online platform is normal — but when something goes wrong, getting help should be straightforward. 12hbaji That's exactly what matters most here. A comprehensive Help Center has been built so every user — new or experienced — can find answers to their questions.
Many people assume that betting platform support means long wait times and unhelpful answers. 12hbaji's experience is completely different. On live chat, a real support agent typically responds within 3 to 5 minutes. They communicate in Bengali, have a solid understanding of Bangladesh's payment systems, and genuinely work to resolve your issue.
The most commonly reported issue is being unable to log in — usually due to a forgotten password or entering the wrong number. 12hbajiResetting your password on is simple — just click "Forgot Password" on the login page, enter your mobile number, and you'll receive an OTP to set a new password. The whole process takes under 2 minutes.
A suspended account is another common issue. This typically happens when someone logs in from multiple devices simultaneously, triggers suspicious activity flags, or attempts to open more than one account with the same number — all of which can cause a temporary lock. In these cases, contact support directly and verify your identity to get it resolved.
If you're having trouble with a deposit or withdrawal, don't worry. First, note down the transaction ID or reference number. 12hbajiThe support team can use this ID to instantly locate the transaction and identify the cause of the issue.
Withdrawal delays can happen for a few reasons — incomplete KYC verification, unmet wagering requirements, or high-traffic periods can all add some extra time. However, 12hbaji We always aim to process all withdrawals within 24 hours.
If the app or website isn't loading properly, start by checking your internet connection. Then clear your browser's cache and cookies — this resolves the issue in most cases. If you're having trouble with the Android app, uninstall it and reinstall 12hbajiDownload it fresh from the official site.
If odds stop updating or the page freezes during live betting, try refreshing. Live match data updates in real time, so occasional network lag can occur. This typically isn't an issue on a stable connection.
The most common bonus-related question is: "Can I withdraw bonus funds directly?" The answer is no — bonus funds are subject to wagering requirements. You'll need to place a certain amount in bets before the bonus becomes withdrawable.
Promotion terms and conditions are always clearly stated on the offer page. 12hbaji There are no hidden terms. That said, it's always a good idea to read the conditions before claiming any bonus.
12hbaji Betting should be a form of entertainment — not a source of stress. That's why the Help Center places special emphasis on the Responsible Betting section, where you can set deposit limits, temporarily suspend your account, or permanently close it.
If you feel like you're losing control of your betting or it's causing you stress, don't wait — 12hbaji's support team. We'll assist you with complete confidentiality and point you toward professional help if needed.
24 hours a day, 7 days a week. Average response time: 3–5 minutes.
Active 24 hours. Response time: 2–4 hours.
Instant updates on official channels.
This is the first thing needed to locate your account.
This number is the most important thing to have when dealing with a payment issue.
Having a screenshot of the issue helps us resolve it faster.
Your information is completely secure. 12hbaji's support team will never ask for your password or PIN.
General Questions About the Help Center